This Virtual Planetarium Booking Info sets out the requirements for our Virtual Planetarium Shows, so please read them carefully to avoid disappointment on the day of your show.
We can host Zoom shows for up to a maximum of 100 participants.
In a classroom, hall or library, Virtual Planetarium Shows will work best in a darkened room with curtains or blinds closed. At home, anywhere comfy will do!
A strong internet connection is essential, plus a pre-download of the Zoom software (zoom.us) – it’s free and easy to set up. We can run a technology test to make sure your video and audio are working as they should – we can do this just before your show starts, or the day before, whichever works best for you. If running shows in school, make sure you have a good, wired connection to a projector, screen, or similar.
After testing audio and video and initial introductions, you will be asked to mute your audio for the entire show, apart from when asking a question. To ask a question, press the space bar on your keyboard to temporarily unmute, then release the spacebar once you’ve finished speaking. For shows in school, if possible, please turn your computer or camera towards the class for the Q&A sessions, so we can see who’s asking the questions.
You’ll have a single presenter, irrespective of the amount of shows booked for a single day. Class teachers, group leaders, or parents are expected to control the behaviour of all children under the age of 16 whilst in the virtual space.
In class, students can stay seated at their desks, or on the floor in front of the screen. For multiple classes, children can either sit on the floor or on chairs within the school hall, library or other large space. At home, sit somewhere away from direct sunlight if you can.
We are happy to work with all participants with special educational needs and disabilities (SEND), and will do our utmost to accommodate everyone. Please make us aware of any special requirements in advance.
Please supply Creative Space with your preferred start time/s and show length/s at the time of booking or as soon as possible once the booking has been confirmed. We need a gap of at least 5 minutes between shows to re-set the digital software.
To avoid disappointment, we advise that you phone or email Creative Space to check availability before completing the online Virtual Planetarium Booking Form. Before contacting us, choose a few possible dates, and we will do our best to deliver your show/s on one of your preferred dates. We can hold a provisional booking for two weeks, after which the date will become available for new enquiries.
Once we receive your Virtual Planetarium Booking Form and have confirmed that your preferred date is available, we’ll issue an invoice for the full amount of the booking. Unless by prior arrangement, payment is due 10 working days prior to the booking date. We reserve the right to take an alternative booking if your payment is not received within ten working days of the booking date. We appreciate that schools and academies have different payment policies; if your policy means that you cannot comply with our payment terms, we strongly advise that you discuss payment options with us before you book.
CANCELLATIONS, POSTPONEMENTS & REFUNDS
If you need to cancel or postpone your booking, you must do so at least five working days before the date of your booking. Cancellations five days or more from the booking date qualify for a full refund. Cancellations after this cut-off period will result in the loss of 100% of the invoice total. Creative Space will do its absolute utmost to deliver the workshop/s on your booking date. If, due to unforeseen circumstances, including adverse weather conditions, Creative Space is unable to deliver your show/s on this date, we will endeavour to book an alternative date as close as possible to your originally booking date. There will be no financial bearing on the school, individual or business in these circumstances.